Our experienced team closely inspects each timepiece inside and out for any indication that it might not be genuine. The team is trained to spot fakes, and whenever possible, we cross-reference our watches against official brand records.

We offer a 24-month warranty on all watches, in conjunction with any remaining manufacturer’s warranty. If you experience an issue with your watch while under warranty, you can submit a warranty enquiry and return it to us for diagnosis. We will repair any issue covered by the warranty free of charge. The warranty diagnosis process takes five working days, and we will provide a timeframe for the repair once the diagnosis is complete. This warranty does not include owner misuse or accidental damage. Watches are not guaranteed waterproof unless stated otherwise.

Watches sold at Watchtrader & Co cannot have VAT reclaimed.

We offer a 14-day return policy for a full refund on all watches purchased online, provided they are returned in the same condition as received, with all accessories. In-store purchases can be exchanged or returned for a credit note within 14 days. Refunds will be processed within 5-7 working days after inspection. Returns can be made either by post or in person at your nearest Watchtrader location.

Trading in your current watch for a new timepiece is a quick and easy process with Watchtrader. We remove the hassle and uncertainty of selling your old watch and buying a new one, allowing you to enjoy your purchase.

Please use our part-exchange page linked here – Part Exchange

We aim to provide pre-owned watches with straps and bracelets that fit average wrist sizes, but sizes can vary. We will ask for your wrist size when you purchase a watch to ensure a comfortable fit. If needed, we can source additional links for you at an additional cost.

Yes, we can usually source a specific watch for you. The time it takes is dependent on the rarity and availability of the watch in the market. For many popular models we can find the watch you’re looking for within a few days and present you with a competitive offer. You can email us at sales@watchtrader.co.uk or give us a call on 0191 281 4976.

CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement that restricts the import and export of certain specimens of wild animals and plants, that aims to protect the survival of the species it covers. Visit the CITES website for more information.

Customs regulations restrict the shipment of exotic skins and materials across borders. These include alligator, crocodile, and ostrich skins frequently used in luxury watch straps, and Mother of Pearl, often used to adorn watch dials.

If a watch has a Mother of Pearl dial, we are unable to ship this across customs borders to remain compliant with CITES.

You can sell your watch to us online using our simple sell page or you can visit one of our stores.

1. Sell online here – Sell 
2. Book an in-store appointment here – Book Appointment

We will still buy your watch without the original box and papers however the value may be affected. Our team will inspect the watch for authenticity and we will check the watch against The Watch Register database of lost and stolen watches.

If you choose a direct purchase – Your payment will be scheduled upon receipt of the watch and completion of our purchase agreement. You will be paid within 5-7 working days.

If you choose consignment – If the watch sells in-store: You will be paid within 5-7 working days upon the receipt of funds into our account.

If the watch sells online: You will be paid within 14 working days upon the receipt of funds into our account. This cooling off period is to allow for online returns which we are obligated to accept by law.

Trading in your current watch for a new timepiece is a quick and easy process with Watchtrader. We remove the hassle and uncertainty of selling your old watch and buying a new one, allowing you to enjoy your purchase.

You can visit us in-store or part exchange with us online.

Please use our part-exchange page linked here – Part Exchange

A direct purchase is when we buy your watch outright for an agreed price. A consignment sale is when we agree an amount to be returned to you and then advertise your watch for sale. When your watch sells you will receive the agreed amount. You will usually achieve a higher amount for your watch by selling on consignment. See our Consignment FAQ below.

The best option for you will depend on your timeline and whether you are happy to allow more time in exchange for a potentially higher amount for your watch.

Please check the inbox of the email address that you submitted on our sell page form. Remember to check your junk in case our email landed there by mistake. If you still cannot see our offer email, please contact us on 0191 281 4976.

Upon receiving the watch it will be professionally inspected to determine an exact price. The condition of the watch externally and internally will affect the offer.

You can send the watch to us via our pre-paid, fully insured, secure postage service. Alternatively, you’re welcome to drop the watch off at one of our locations in Jesmond, Newcastle or Mayfair, London. Click the link on your chosen sales method in the email and follow the instructions to proceed.

As soon as your watch has been received, we will send an email to notify you.

If you have a question regarding an existing enquiry please email us at enquiries@watchtrader.co.uk or give us a call on 0191 281 4976.

You can read our consignment FAQ which will answer the most common questions regarding consignment.

When you receive an offer from Watchtrader & Co it is valid for 48 hours.

If you don’t want to proceed with the sale of your watch after you have received your final offer we can return it to you free of charge. We can return the watch via secure and insured post or we can arrange a collection at one of our in-store locations.

Trading in your current watch for a new timepiece is a quick and easy process with Watchtrader. We remove the hassle and uncertainty of selling your old watch and buying a new one, allowing you to enjoy your purchase.

You can visit us in-store or part exchange with us online.

Please use our part-exchange page linked here – Part Exchange

We will still buy your watch without the original box and papers however the value may be affected.

As soon as your watch has been received, we will send an email to notify you.

Watches sold at Watchtrader & Co cannot have VAT reclaimed.

The watch will be priced competitively with an aim to sell within a 30 day period. Upon receiving your watch, we need to inspect it and allow 2-7 days to prepare the watch for retail. If the watch requires a mechanical service and/or professional refurbishment, we will proceed with this before the watch is advertised for sale.

We require a minimum of 30 days to sell the watch. You will receive a consignment agreement via Esign with the details of the watch and the agreed return amount. You must sign this document to authorise us to sell the watch on your behalf. This also acts as your receipt to acknowledge that the watch is in our possession.

In the unlikely event that the watch hasn’t sold in the first 30 days we can discuss a price reduction to make the watch more attractive to buyers. We may also make you a cash offer to purchase the watch from you directly. Alternatively, we can return the watch to you and we’ll cover the postage cost..

We look to sell your watch for around 10% more than the agreed return amount. When pricing the watch we have to account for additional costs. These include platform fees, price negotiation, potential part-exchanges, payment processing fees, our warranty and insured international shipping.

If the watch sells in-store: You will be paid within 5-7 working days upon the receipt of funds into our account.

If the watch sells online: You will be paid within 14 working days upon the receipt of funds into our account. This cooling off period is to allow for online returns which we are obligated to accept by law.

If you want to discuss further details please call our purchasing team on 0191 281 4976.

The time for a watch service is typically 2 to 3 weeks from approval, depending on parts availability.

After you submit an enquiry, we will provide an estimated quote. You’re welcome to drop the watch into one of our locations in person or send the watch to us. Following an inspection, we will send a final quote and await your authorisation to proceed.

Our manufacturer-accredited watchmakers will use brand-approved tools and machinery to complete the repair or service. Your watch will then undergo a rigorous quality control inspection. Upon payment, your watch will be returned or made available for collection at one of our locations.

Payment is due upon completion of the service.

We offer a 24 month warranty with all pre-owned watches that runs in conjunction with the remaining manufacturers warranty. This warranty does not include owner misuse or accidental damage. Watches are not guaranteed waterproof unless stated otherwise.

As soon as your watch has been received, we will send an email to notify you.

If you have a question regarding an existing enquiry please email us at enquiries@watchtrader.co.uk or give us a call on 0191 281 4976.

We offer a complimentary delivery service for UK customers. There is a delivery charge of £150 for international orders.

We offer a complimentary next day delivery service for all UK orders placed before 1pm. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. We aim to dispatch all orders on the day your funds have cleared through our bank. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch.

Yes, we charge a fee of £150 for international orders. If your order is placed before 12pm (GMT) your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible, but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.

The price of our watches includes import duties and taxes in most cases. However, for international delivery, you may be responsible for paying import duties, taxes, fees, or charges imposed by customs or other authorities in the destination country. Please contact your local tax or customs office if you are unsure about these charges.

You can collect your purchase in-person from one of our stores in Newcastle upon Tyne or London. If you purchase via our website please select the option to collect in-store at checkout.

All of our items are fully insured by our specialist insurance policy whilst in transit. In the unlikely event your parcel goes missing or does not arrive on time, please contact us on 0191 281 4976 at your earliest opportunity. UK shipping is provided by Royal Mail Special Delivery and international shipping is provided by UPS Express and DHL. We will only deliver to the purchaser’s address. Proof of address may be requested.

If you’ve purchased a watch from us you will receive an email when the watch has been dispatched with a tracking number. You can enter this number into the relevant couriers website to track the delivery.

If you are sending a watch to us via secure post. You will receive an email with a tracking number for the empty pack that we send to you. Then, when you send your watch back to us using the pre-paid postage label, you will receive a receipt with a tracking number on it.

Yes, a signature will be required upon receipt of your delivery.

We aim to communicate with you to arrange your delivery for a time when you’re available to receive it.

If you’re not going to be available on the scheduled delivery date, it’s possible to choose an alternative delivery date with the courier via their tracking platform.

It’s not possible to choose a safe place for delivery, add an alternative address, deliver to a neighbour, or deliver to a collection point for fraud prevention and security reasons.

You can request a change to your delivery address by emailing info@watchtrader.co.uk. We’ll need to complete some checks before confirming the change as part of our commitment to protecting customers from fraud. 

If your order has already been dispatched, it’s not possible for us to change your delivery address.

It may be possible to arrange delivery to your work address by emailing us at info@watchtrader.co.uk. We’ll need to complete some checks before confirming the change as part of our commitment to protecting customers from fraud. 

If your order has already been dispatched, it’s not possible for us to change your delivery address.

We can deliver your order to your residential address. We may be able to deliver to your work address, or you may collect it at one of our boutiques.

We cannot deliver to PO boxes or courier collection points.

If your order has not been delivered on the scheduled delivery day, please reply to your dispatch email so we can investigate this with our couriers. We will provide an update as soon as possible.

We offer a 24-month warranty on all watches, in conjunction with any remaining manufacturer’s warranty. If you experience an issue with your watch while under warranty, you can submit a warranty enquiry and return it to us for diagnosis. We will repair any issue covered by the warranty free of charge. The warranty diagnosis process takes five working days, and we will provide a timeframe for the repair once the diagnosis is complete.

This warranty does not include owner misuse or accidental damage. Watches are not guaranteed waterproof unless stated otherwise.

Please submit a warranty enquiry here – Enquiry

If your watch is mechanical, it will need winding periodically. If your watch has a quartz movement, it might need a change of battery. A manual watch will need around 40 crown rotations when completely unwound and will resist when fully wound. An automatic watch will also run out of power if not worn enough and will continue to wind past full. The crown on water resistant watches may need to be unscrewed first.

A mechanical watch is powered by a tightly wound mainspring. Manual mechanical watches need to be hand wound, usually every other day, to keep them powered. Automatic watches are also mechanical, but they are mainly wound by a rotor weight that moves with the wearer’s movements. In contrast, a quartz watch is battery powered and highly accurate. The battery in a basic time-and-date quartz watch typically lasts between one and five years.

The battery life of a quartz watch is influenced by various factors, such as the age of the watch and its features. Typically, a battery in a simple quartz watch displaying only time and date can last between one and five years. A common sign of a battery nearing its end is when the second hand starts to “double tick.” Certain Breitling watches will display “EOL,” indicating the battery’s end of life.

To reset your password, go to the sign-in page and click the ‘Forgotten Your Password?’ link. Follow the instructions on the screen.

You can contact us by email at info@watchtrader.co.uk and we’ll send you a pdf copy.

If you’re dissatisfied with your recent experience, you can file a complaint by contacting our aftersales team at info@watchtrader.co.uk. Please begin the subject line with the word “Complaint” and include your Watchtrader order number.

Our goal is to resolve your complaint quickly. If we can resolve it within a reasonable timeframe, we’ll send you a final response detailing the resolution. If we’re unable to provide a final response within a reasonable timeframe, we’ll contact you to explain the reason for the delay and when we expect to issue a final response.

We offer a 14-day return policy for a full refund on all watches purchased online, provided they are returned in the same condition as received, with all accessories. In-store purchases can be exchanged or returned for a credit note within 14 days. Refunds will be processed within 5-7 working days after inspection. Returns can be made either by post or in person at your nearest Watchtrader location.

You can exchange your watch for a different one if it is still within the 14-day exchange period and is in its original condition with all accessories.

Your refund will be processed within 5-7 working days after we receive and inspect the watch.

We inspect each watch in-house and offer a 24 month warranty with all pre-owned watches that runs in conjunction with the remaining manufacturers warranty. This warranty does not include owner misuse or accidental damage. Watches are not guaranteed waterproof unless stated otherwise.

If you have multiple watches that you’d like to part exchange against our watch, we will contact you to discuss. Please submit your details and we’ll be in touch.